Responsible Gaming Policy - Planbet

At Planbet Portugal, the primary focus is to provide an exceptional sports betting and gaming experience, prioritizing the well-being of users.

Gambling should always be an enjoyable and recreational activity, which is why Planbet takes responsible gaming seriously, offering various tools, resources, and policies to ensure that users are in control and fully aware of the potential risks associated with gambling.

What is Responsible Gaming?

This concept refers to the practice of ensuring that gambling is used for entertainment purposes and preventing those who should not be gambling, such as minors and other restricted players, from participating.

This practice is especially crucial for online gaming, as it has traditionally been much harder to know the players on the other side of the screen.

By implementing advanced identity verification solutions, authentication, and anti-money laundering controls, Planbet ensures a comprehensive and protective policy.

How Can I Tell If I Am at Risk?

Responsible gaming starts with the user. While we provide numerous tools to support responsible gambling, players must actively monitor their own gambling habits.

To help, Planbet provides this self-awareness test. It is essential to answer the questions honestly.

• Should sports betting only be considered a leisure activity?
• Can it be considered a source of income?
• Is it advisable to bet to recover losses?
• Should you set a daily, weekly, or monthly budget for betting? Should that budget be within the limits of what you can afford to lose?
• Is it safe to play when under the influence of alcohol or drugs, tired, or feeling depressed?
• How can you control the time spent online and track your bets?
• Is it important to take breaks while playing?
• Should you set a budget before starting to play and stick to it?
• What is the primary goal of playing?
• Should fun be prioritized?

In the end, it is important to know how to act and take the right step.

Services and Tools

Planbet offers different user protection methods. The main ones are:

1. Registration and Verification

To begin using the Planbet platform, users must register. This process involves filling out a form with essential personal information and verifying the phone number.

This verification step is critical to ensure the identity of users and prevent the creation of multiple accounts, which may indicate problematic gambling behavior.

2. Betting Limits

While deposit limits help users manage the total of their deposits, betting limits focus on controlling how much money they can wager.

This is another key aspect of responsible gaming that can help you stay in control.

3. Self-Exclusion

Self-exclusion is a responsible gaming feature that allows players to voluntarily exclude themselves from all betting and gaming activities on the platform for a set period.

During this period, you cannot log in to your account, make deposits, or place bets. However, you can reactivate your account after the chosen period. Take control of your gambling.

4. Support and Education

Planbet provides a variety of educational resources on responsible gambling. These resources include detailed information on how to identify the signs of a potential gambling addiction and where to seek professional help.

Additionally, the customer support team is always ready to assist users with any concerns or questions related to responsible gambling.

Limitation of Liability

The platform provides a set of tools aimed at promoting responsible gaming. However, the user is solely responsible for their actions.

Violation of the Terms and Conditions, such as creating multiple accounts or attempting to bypass security systems, may result in account closure.

Responsible Gaming Support Lines

Planbet offers 24/7 customer support through various contact methods, ensuring that all user issues are addressed efficiently.

• Live Chat: 24 hours, 7 days a week.
• Email: If you wish to set limits on your online activity, contact via email at block@Planbet-team.com.
• Online Form (accessible through the contact section on the official website).
• Online Gambling Support Organizations: Portuguese Association of Online Betting and Gambling (APAJO); Institute of Support for the Player; and the Gambling Regulation and Inspection Service (SRIJ).

Preventing Underage Gambling

Planbet is committed to preventing underage individuals from accessing the platform. Gambling is strictly reserved for individuals aged 18 or older, and the platform applies robust measures to verify the age and identity of all players.

How to Protect Your Account and Family:

• Be Discreet: Do not share your user account, even with friends or family.
• Maintain Control: Always log out from your Planbet account.
• Protect Your Financial Data: Do not share your financial information with minors.
• Use Security Tools: Install parental control software on your devices. Some popular options are NetNanny and CyberPatrol.

How to Gamble Responsibly?

Here are some practical steps you can take to ensure gambling remains a fun activity:

• Set a Budget: Always play with money you can afford to lose. Set a budget for each session and stick to it.
• Limit Your Time: Don’t spend too much time gambling. Set time limits to ensure gambling doesn’t interfere with other aspects of your life.
• Avoid Chasing Losses: It’s natural to want to recover money after a loss, but chasing losses can lead to even more significant financial problems. Accept losses as part of the game and move on.
• Take Regular Breaks: Gambling should be entertainment, not an obsession. Take regular breaks to stay fresh and avoid impulsive decisions.
• Don’t Gamble Under the Influence of Alcohol or Drugs: Avoid gambling when under the influence of alcohol or drugs, as these substances can impair your judgment and lead to poor decisions.

By following these tips, you help contribute to a safer and more responsible environment for everyone.